Submit a New Service Request with Progress Residential to address maintenance needs efficiently. Due to severe weather, repair times may be extended, with emergency repairs receiving priority. Residents are advised to submit only one request per issue and can check the status of their requests online. For emergencies, immediate phone contact is required. Charges may apply if the damage is due to misuse or neglect. Use the online form for non-emergency issues, ensuring your contact information matches your account details. Service may prioritize urgent AC/HEATING issues during extreme temperatures.