If you would like to return any factory-sealed merchandise that we have sent you, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item can not be returned. There are no exceptions to this policy.