A prominent commercial real estate firm overseeing numerous expansive shopping malls nationwide grew increasingly frustrated with the inadequate security measures in place at one of their malls, equivalent in size to a couple of football fields. Despite having engaged a security services provider, the company discovered a complete lack of responsiveness to the mall's critical security requirements. Communication attempts through emails from the property manager yielded no response. Security personnel were frequently absent from their shifts, found sleeping, or engrossed in their mobile phones. This lackluster approach rendered the premises unsafe for both shoppers and staff members. Several years ago, the property firm opted for a change and transitioned to Signal.