When considering Medicaid transportation through the South Central Illinois Mass Transit District (SCT), it's essential to understand the process to ensure a smooth and successful experience. First Transit serves as the authorizing agency for Medicaid transportation in Illinois, responsible for approving your transportation service. Once approved, SCT provides the actual transportation on the day of your appointment. To schedule Medicaid service with SCT, please contact our scheduling department at 800-660-7433 to verify availability for your trip. We recommend scheduling at least 48 hours in advance, as First Transit approval may take up to 7 business days. Upon confirmation of availability, contact First Transit at 866-503-9040 to request authorization and obtain an approval number, which must then be provided to SCT for booking. By planning and following these steps, you can ensure a stress-free and successful Medicaid transportation experience with SCT.
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